Hotels and Lodging - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Hotels and Lodging Earn great commissions by booking your client’s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client. An additional option is to enjoy the hotel sales training program developed by Marriott, entitled Hotel Excellence!
Benefits of Hotels and Lodging:
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Hotels and Lodging
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.
Lesson 1 Hotel Guest Preferences and Types of Properties
Lesson 2 Hotel Classification Systems
Lesson 3 Hotel Rates
Lesson 4 Hotel References and Distribution System
Lesson 5 Selecting and Booking the Right Property
Lesson 6 Review
Hotel Excellence by Marriott (optional)
Exam
Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.